Support Center

Technical Support & Warranty Claims

Technical Support

Call us now, our support team will assist you right away.

USA Office

10212 Freight Drive
Dayton, Ohio 45377
Tel: 937-233-5524
Toll: 1-800-779-4021
Fax: 937-233-5534

Canada Office

12-205 Matheson Boulevard East
Mississauga, ON L4Z 3E3
Tel: 905-890-6192
Toll: 1-800-779-4021
Fax: 905-890-6193

Warranty Claims

To submit your Warranty information to 2VV, please completed the form below:

1Service Centre

2Customer/End User

3Parts & Labour Sections

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This field is for validation purposes and should be left unchanged.

Contractor/Service Center Name*

Company Address*

Company Email*

Company Phone*

Customer/End User Name*

Address*

Email*

Phone*

Appliance*

ESSENSSE NEO EC

INDESSE EC

AirGENIO PRIME

Other

Other*

Appliance Model No.*

Appliance Serial No.*

Detailed Service Problem

*Enter as much information as possible - Missing Information May Result In Processing Delays*

Date of Purchase/Installation*

Date of Complaint*

Has the service been completed?*

Yes

Date of Repair*

Attachment section

Drop files here or

Max. file size: 256 MB, Max. files: 5.

Parts Section*

Fill Out Part Numbers For Repair If Known.
All warranty parts to be supplied by 2VV. We do not issue payment for replacement parts purchased elsewhere.

Click the '+" icon to add more parts.

Parts Number

Parts Description

Labour Section

Labour compensation is subject to manufacturers’ guidelines.

Labor Description

Time

Hourly Rate

Total Amount (Do Not Include VAT)

Please indicate if reimbursement is to anyone other than the contractor/service center:.

Name

Address

Phone

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